$12 FLAT RATE POSTAGE PER ORDER

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Rosayro & Co Candles logo

  Made on The Sunshine Coast | Soy Wax | Cotton Wicks | Premium Fragrance Oils

Refund Policy

If you are not satisfied with your purchase, please email the below address (and include your order number) within 14 days from date of purchase. We will organise a full refund or an exchange. Please note that in this instance, we will require the original item to be sent back to us. The item will need to be in its original condition and not indicate that it has been used. (Shipping will be at your expense).

If the item you receive is damaged or faulty, please email the below address (and include your order number) within 30 days of date of purchase or as soon as the damage is recognised. Please provide us with as much information as you can and if possible, a photograph of the damage. We will organise a full refund (including shipping costs) or an exchange item, depending on your preference.

If items are incorrect or missing from your order. Please email the below address (and include your order number) within 30 days of date of purchase, providing details of incorrect/missed items and we will rectify by sending the correct items.

Email:  welcome@rosayroandcocandles.com.au